How long is the warranty?
Each djive product has a 2-year manufacturer warranty.
Where can I buy replacement batteries for the Vacumate one?
Our replacement batteries for the Vacumate one are now available for purchase here on our store and can be found at Accessories.
How do I clean the Vacumate one (Pro)?
Where can I buy a replacement HEPA filter for the Flowmate Tower one?
The HEPA 12 filters for the Flowmate Tower one are now available and can be found by clicking on Accessories.
How do I connect my device to the djive home app?
1. Download the "djive home" app from the Google Play Store (Android) or Apple App Store (iOS). You can find the link/QR code here .
2. Open the app and register or log in, if you already have an account.
3. Enter your e-mail address and click on "verification code". This code will be sent to your email address.
4. Enter the verification code in the app.
5. Create a password (6 to 20 letters/numbers)
6. Click on "add devices" and select your djive device
7. Now just follow the instructions in the app to connect your device to the Wifi. (To "reset" the device, just press and hold the LED display until you hear 3 beeps sounds. Then the device is ready to be connected)
Why is my device not connecting to the app?
Please make sure that you are using 2.4GHz Wifi (not 5GHz).
If you are still having troubles connecting the device, please contact our customer support.
Why am I shown an error code?
Your product does not seem to be completely ok. Please contact customer service at 00800 - 423 77 961 or via contact form
Please mention the error code that is displayed. The following error codes indicate these problems:
E1 = voltage is too low
E2 = voltage is too high
E3 = motor is blocked
E4 = Hardware issue
E5 = Software issue
E6 = motor error
E7 = Communication error
What are my payment options?
You can choose between PayPal, credit card, bank transfer, Apple Pay, Google Pay, Klarna pay later, Klarna pay now or Klarna slice it. For further information, please refer to the section Payment and shipping.
To which bank account should I transfer the money, if I chose to pay via advance payment?
The bank details will be displayed in the checkout immediately after you have placed your order and also stated in the confirmation email. Please transfer the full amount to the given account. Please also provide your order number. As soon as we received payment, we will ship your order.
Where do I pay when I selected "Klarna pay later"?
If you have chosen the payment method "Klarna pay later", please transfer the total amount to Klarna (instead of our bank account). You will receive a separate email from Klarna as soon as the order is ready for payment. In Klarna's email, further steps of the payment process will be explained.
How much is the shipping?
For deliveries within Germany and Austria, we charge 4,90€ per order. Orders above 49,99€ will be shipped for free within Germany.
For deliveries within Europe, we charge 12,99€ per order.
For more information on delivery, please visit the page Payment and Delivery
How long does delivery take?
The shipping times depend on the delivery address. Usually shipping within Germany takes 1-2 business days. Within the EU, you can expect to receive your order after 3-4 business days. You will also receive a tracking number as soon as your package has left our warehouse. That way you will always be informed about the whereabouts of your order.
What countries do you ship to?
We ship to all EU countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain and Sweden
Which shipping carrier do you use?
We ship our products with GLS or with UPS.
Do you have any other questions?
You are welcome to contact us with any other questions. You can reach us Monday to Friday from 10-17 o'clock under 00800 - 423 77 961. Alternatively, you can leave us a message using the contact form and we will process your request immediately.